If Absher shows an incorrect Iqama status, your primary contact depends on whether the discrepancy is caused by a missing payment, an unlinked insurance policy, or a database sync error between government systems. For missing renewals or labor disputes, your employer HR department or the Qiwa portal must correct the record first. For technical bugs or mismatched passport details, submit a request directly to Jawazat through the Tawasul service on Absher.
Contact Your Employer HR or Mandoob First
Most Iqama errors on Absher are not platform glitches but incomplete administrative steps by your employer. Companies process residence renewals, fee payments, and profession updates through Muqeem, which is the business portal for Jawazat. If your HR team pays the renewal fee on SADAD but fails to submit the final application inside Muqeem, Absher continues to reflect an expired status.
Reach out immediately to your company Government Relations Officer, commonly known as the Mandoob, or your internal HR representative. Ask them to verify the status of your file inside their Muqeem dashboard and provide a payment transaction receipt. If they confirm that all steps were completed on their end, ask for the system reference number to track down where the process stalled.
Employers also handle work permit payments through the Ministry of Human Resources and Social Development. If the work permit is not paid, Jawazat blocks the Iqama renewal automatically. Having your HR double check both Muqeem and the labor portal eliminates the most common cause of status discrepancies before you attempt government escalation.
Submit a Ticket Through Jawazat Tawasul on Absher
When your HR confirms that fees are paid and Muqeem shows no pending actions, the issue is likely a data synchronization delay inside the General Directorate of Passports, known as Jawazat. Visiting a physical office used to be mandatory, but Jawazat now handles status disputes through the Tawasul service embedded directly within Absher.
Log into your personal Absher account, select Services under the My Services tab, and click on Passports followed by Tawasul. Select the relevant service category, such as Residence Permit Services, and choose the specific sub-category for updating resident information. You will need to write a concise description of the error and attach clear digital copies of your passport, Iqama, and relevant payment receipts.
Tawasul routes your request to a Jawazat technician who can manually review database records and force an update to your Absher profile. This service resolves errors like mismatched validity dates, old profession titles, or stuck processing statuses. Responses typically arrive within two to five business days. Using Tawasul creates an official record of your attempt to rectify the problem, which protects you if questions arise later.
Raise a Case with HRSD or the Qiwa Portal for Labor Mismatches
Discrepancies involving your employment status, work contract, or sponsorship transfer belong to the Ministry of Human Resources and Social Development rather than Jawazat. If Absher shows your status as absent from work or reflects an outdated employer long after a transfer was approved, the root cause lies in the labor ministry records.
Log into the Qiwa platform to inspect your current contract and employment file. Qiwa governs labor relations, and updates made there must feed into Jawazat database before Absher displays the change. If Qiwa shows the correct employer but Absher does not, the automated link between the systems has failed.
Contact HRSD customer support directly by dialing 19911 or submit a ticket through the official Qiwa support center. Request a system re-sync for your labor ID and Iqama number. Once HRSD clears the status or updates the contract file, the corrected information generally appears on Absher within twenty-four to forty-eight hours.
Verify Health Insurance Status with CCHI and Your Insurer
Saudi law mandates an active health insurance policy for all expatriate residents before an Iqama can be renewed or updated. Jawazat systems communicate with the Council of Cooperative Health Insurance database in real time. If this link breaks or your policy details are misaligned, Absher will refuse to show an updated Iqama status.
Visit the CCHI web portal and use their online query tool to check your insurance validity using your Iqama or border number. In many cases, employers purchase health insurance, but the insurance company fails to upload the policy details to CCHI under the correct ID number. A typo in your passport or Iqama number on the insurance certificate completely blocks system validation.
If CCHI shows no active policy, contact your health insurance provider immediately. Demand that they manually link your existing policy number to your national border number or Iqama ID in the central portal. Once the insurer updates the CCHI system, Jawazat automatically recognizes the coverage, allowing Absher to display your active status.
Frequently Asked Questions
How long does Jawazat Tawasul take to update a wrong Iqama status?
Most Tawasul requests are reviewed and processed within two to five working days. You will receive an SMS notification once the officer updates your request status on Absher.
Can I visit a Jawazat office without an appointment to fix my status?
Jawazat branches generally require a prior appointment booked through the Absher platform before accepting walk-in visitors. However, officers at main regional offices may assist you without an appointment if you show proof of an urgent issue or an unresolved Tawasul ticket.
Why does Qiwa show my status as active while Absher shows expired?
This happens when the labor side of your file is approved on Qiwa, but the passport department fees or final issuance step in Muqeem remains incomplete. Your employer must complete the final step on Muqeem to sync the active Qiwa status over to Absher.
What should I do if my wrong status causes a bank account freeze?
Obtain a fresh digital printout of your verified status from Qiwa or a confirmation receipt from Tawasul. Present these documents along with your physical Iqama and passport to your bank branch manager to request a temporary extension while the system updates.
Who corrects my name spelling or date of birth on Absher?
Name spellings and birth dates on Absher are mirrored directly from your physical passport and Jawazat database entry. You must submit a Tawasul request under passport data modification with a copy of your current passport or visit a Jawazat office with your original documents.
Check your CCHI insurance status online right now, then ask your employer Mandoob for the Muqeem transaction log before submitting a Tawasul ticket.
Leave a Reply